Your statement should show whether the funds were deducted from your account and the date. If the funds were in fact deducted, then you have absolutely no worries. If they request proof, you can always produce a copy of the canceled check at a later date. For now though, I would take their letter and make a copy. Then attach your own letter to it, stating the date of the check, the amount, the date it was cashed, and then finish by stating that you have no further obligation unless the amount was incorrect. Sometimes customer service will tell you what bank the check was cashed at and the actual date so if you can verbally get this info, all the better. Make sure you keep a copy of your letter to them for your records.
The fact that you paid and the amount was cashed is your proof.
Good luck. It may take some really good patience when dealing with those that have no concept about proper record-keeping (I had that happen to me with a bank on Anguilla) but as long as you have all your ducks in order, it should straighten itself out eventually.
Life is not a child's game of follow the Leader. Instead, life is more about finding one's own purpose in life....your life's plan, and then making a positive difference on earth.
Edited 1 time(s). Last edit at 07/28/2008 10:09PM by John.